Amazon India — I didn't get refund amount from amazon

Address:	530041
Website:	Amazon.in

I have purchased a product in Amazon on last October 2015, and i reversed the product to amazon, Amazon trying to cheat there customers, i had a frequent call records form the last 6 months, every time customer care people will say the same thing like refund will process with in 24 to 48 hours, but that refund process was not initiated yet.for refund process we should have to lose our patience to time too.

this time i would like to take serious action on amazon about their service and false statements.

i am to to provide all the recorded calls data in court to save other customers money and time .Please provide the valid process to fight with Amazon.
Amazon wont care about customers money and time. in my case my call charges are more than the product value.

dear consumers please aware and stop buying the products in Amazon to save your money, i learn form previous experience .

thanks and regards,
Chiranjeevi