[Resolved]  Amazon India — I got a different product inside the box from amazon

I ordered a Logitech G502 mouse for Rs.3795..order id[protected]). I opened the parcel and saw the box was damaged and cheap tape was applied on it to close it. Then i opened the box and saw that the mouse was used, it had fingerprints and scratches on it, also the serial number of mouse was different from the serial number on bill and box. I am really upset this time with amazon. I am ordering products from amazon from last 4 years. And my return rate is max 0.5%.
I want my problem to be resolved. I want replacement or refund for my order.