Amazon India — I paid for the product but never received it

Address:	Mumbai City, Maharashtra
Website:	amazon.in

Hi,

I paid rs. 937 for sunscreen, but i have never received it. I paid for the amount. Later when i inquired they send me tracking number for the product : ep[protected]in. The address there shows that it is delivered at different address.

When i write to amazon, their response is very rude and reject any claims and doesn't specify any basic for rejection.