Amazon India — I phone x received but not working

Address:

P-1A Sanjay Nagar Sector-23 Ghaziabad, Ghaziabad, Uttar Pradesh, 201001

I purchase an i phone x on 2 july 2019 and delivered on 3 july 19. At the time of receiving i found that phone is not working. Immediately i mailed to customer care for replacement. After lot of discussion you send your engineer for the inspection of that phone. He agreed that phone was delivered dead and he submitted the report to you. As per his report you send an i phone for replacement on 10 july 2019. But after long wait finally you send a mail and said that the phone was broken during transit and send back to retailer. Since than i am waiting for replacement or my refund. Neither you pick the faulty phone from me nor you send the refund. Kindly look into the matter urgently.

My amazon account is [protected]@gmail.com, ph.[protected]