Amazon India — incorrect product (glucose instead of redmi phone)

Website:

amazon.in

Super customer service amazon india (That's sarcasm)

I ordered a redmi 4 (Black, 32 gb) via amazon.in on 19th november 2017! I received he product on time, but what i received was not the product i had ordered! I had ordered a redmi 4, but what i received was a glucone sugar testing device. I then wrote an email to amazon for support, to which they responded that i had to upload a scanned copy of my aadhar card on my account page on amazon. I did that and the customer service mailed me that it would take 3 to 4 days to investigate the matter. Since then, i have been daily following up on this till date, but the delivery hasn't been made, yet! It was communicated by amazon that they had initiated a new order of my ordered product, to which i requested for an address change for delivery of the product. They even said it on mail that they would deliver the product to the new address, but some days later, i get an update that the product is being delivered to the old delivery address, and because o[censored]navailability of the customer, the product is now being sent back to amazon! I again contacted customer care and i was assured by the customer care rep that once the package is returned, it would be sent to the new address. When i asked how much time it would take to deliver, he told me it would take 24 to 48 hours. Today i received a call from the delivery guy who told me that he was standing outside the old delivery address. As per the latest update (As of 6th december), the amazon rep says that the address can't be delivered to the new address! Such a harassment is not expected from amazon!
It's been more than 2 weeks and i still haven't received the product! I never expected such a horrible customer service from a well-established brand like amazon!
I request you to kindly look into this matter of highest priority.
I have attached a video of the initially delivered product for reference.

Now you guys are saying to return me the wrong product from the place i live where you guys cannot come and deliver the product.

This is serious harassment and i am sick of all this nonsense.

I need compensation for all this damage that you have done to me