Amazon India — item not received

Address:

502110

I have place an order on amazon on 15.07.2019 and payment done at the time of order. And i have a update from amazon in site on 20.07.2019 the product was delivered. I have conformed with my family membered they told item not received then i called to amazon executive gien complaint about this issue then he told me please wait up to 22.07.2019 item will be delivered with in time but item not received and status also not changed about the product and again i called to amazon team on 22.07.2019 evening 9 pm they told me please wait upto 25.07.2019 i have accepted that also after that on 25.07.19 i have enquired at the local courier office they did not get any mail or information from amazon and the delivery supervisor enquired the delivery boy he told me i have given parcel in wrong address and told to the that boy go and collect the product and deliver to my home and the delivery boy called me to come to their courier office and i went their checked the product product was opened. I called to amazon team again told them to replace the item they told me wait upto 26.07.2019 8 pm replacement will be accepted. I have waited upto 27.08.2019 morning 9 am but item repacement not accepted and again i called to amazon team they again told me sorry sir request not updated please wait up to 28.07.2019 and my replacement will expires on 01.08.2019 bcoz they not updated my delivery time also i have suffered alot with amazon service and false commitments so i donot have trust on amazon comapany i need justice above issue please help me on this my order is is order #[protected]