Amazon India — Item returned but no refund received

Address:

Mumbai City, Maharashtra, 400013

Hi,

I places an order on 10th aug 2016 (order #[protected] for a laptop (hp pavilion 15-au084tx 15.6-inch laptop (core i5-6200u/4gb/1tb/windows 10 home/4gb graphics), natural silver) sold by vendor (ascent technologies). it was delivered to us on 16th aug 2016. however we were not happy with performance of the item and had process the self return on 25th aug 2016. because this was a self return i had to return the item on my own using my own courier service.

I dispatched the item on 26th aug 2016 using a courier service (awb [protected], http://www.overnitenet.com)and same was delivered to amazon fulfillment center on 9h sept 2016. i was following up with the cs rep on this every alternate day. on 12th sept 2016 (18.45) i received an email as confirmation of items been received by amazon.

The email said "have checked your order #[protected] and confirmed that we received your return item. our return support team processing your refund and will send you a confirmation email once the refund is completed." again i had to do followup with cs rep for refund.

On 29th sept 2016 i got a email saying courier charges would be refunded to my amazon account as gift card and laptop cost would be refunded to original payment method. i did got the gift card of the value same to my courier charges but never got the refund for the laptop.

On 6th oct 2016 i received an email from account specialist and not the cs rep saying that they are unable to issue a refund because they did not received the item. i shared pod on 12th oct which had received stamp on it but never received any reply for that. the last reply i had was on 6th oct.

I am looking forward to get a refund for the laptop. it has been more then a 50 days i have not received the refund.

************
I have copied a part of email below. one giving confirmation of item been received and another a recent which gave opposite statement of item not been received even after giving the proof of received by amazon.

[protected][protected][protected]--
Date 12th sept 2016.
Hello,
I understand that you concerned about the refund of the returned item "hp pavilion 15-au084tx 15.6-inch laptop...".
I have checked your order #[protected] and confirmed that we received your return item. our return support team processing your refund and will send you a confirmation email once the refund is completed.
Once the refund is completed, you can also check the status of the refund in “your account” here:
Https://www.amazon.in/gp/css/summary/edit.html?orderid=[protected]
It usually takes 2-3 business days once the item reached our return centre.
If you don't hear from our returns team by friday 16th september, please let us know, we will initiate the refund to your original payment method.
We won't let down our valuable customers like you in any situation. we take full responsibility to get your refund at the earliest. we request your cooperation and understanding on this regard.
We value your patronage with us and look forward to seeing you soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Gunasekar b
[protected][protected][protected][protected][protected]
Date 6th oct.
Greetings from amazon.

As mentioned earlier, we are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center. in addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited.

Note that failure to comply with our policies may result in the closure of your amazon.in account.

Thanks for your understanding.

Warm regards,
Account specialist
Amazon.in
Your feedback is helping us build earth's most customer-centric company.
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---- original message: ----

Hi,

I received only a gift cash of 600 which i was charged for sending the item
Back. could you please update on rs.55, 840.00 as we have still not
Received it in the bank account.

This is taking too long now.

Thank you.

On 29 september 2016 at 16:56, amazon.in <[protected]@amazon.in>
[protected][protected][protected][protected][protected]
Date 6th oct.
Greetings from amazon.

As mentioned earlier, your request for a refund on this order has been denied:

[protected]

We are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center. in addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Order:[protected]
Carrier: fedex
Tracking number:[protected]

Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited.

Note that failure to comply with our policies may result in the closure of your amazon.in account.

We are unable to provide further information on this situation. further correspondence regarding this issue may not be answered.

Warm regards,
Account specialist
Amazon.in
Your feedback is helping us build earth's most customer-centric company.
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