Amazon India — mamy poko pants newborn

Address:

Mumbai City, Maharashtra, 400002

I had placed an order with amazon india for 4 packs of mamy poko pants for my new born, i selected payment mode as cod. The product was supposed to be delivered by 28th of october 2017. However due to what reason, the amazon deliver canceled the order stating that customer refused the order, whereas there the product was not even out for delivery and did not reach me. That's not even why i m submitting this complaint. I was annoyed when i contacted the customer service, the first lady was trying to gv me basic information and kept saying she understands but really no one does. I ordered that for my 30 day old nephew and it's difficult to get nb pant style diaper even in a city like mumbai. I asked for a supervisor who was trying to tell me pretty much the same thing. I asked him to send the order 1 day delivery coz i can work with existing stock till tomorrow noon. However as i agreed to pay 2 day delivery charge i told him i would not pay the difference because clearly it's not my fault. He said nothing can be done. I asked for his supervisor, then the most dreadful thing happened and made me think a brand like amazon can let there employees hang up on a customer. That was unbelievable he jus hung up on me saying nothing can be done.. I still can't believe he hung up on a customer who has been hampered due to an on going bad experience. You cannot do business that way, this was the only opportunity to set things right. By hanging up he showed how much he cared or should i say how much amazon cared coz he was the face at that moment. This is the most pathetic example of customer experience i hv ever come across. Even govt offices these days have courtsey, but a million dollar company supervisor hanging up for no fault of the customer is better bizzare. I am sorry i thought o[censored]sing amazon i regret the decision. I will never recommend infact i will be sharing my experience with my friends colleagues and relatives, it may bring amazon miniscule bad publicity but this was a horrific experience and people should know how un-dependable and unprofessional amazon is.