Amazon India — manchester united jersey ordered on 13/2/19 not delivered

Address:

Mumbai City, Maharashtra, 400028

I placed my order with amazon on the 13th of feb and was expecting my product by the 25th of feb. However, the tracking id provided to me by the seller was incorrect and hence i could not track the order. I emailed the seller a couple of times with no response. After not getting my delivery in time, i called amazon customer service regarding the same but did not get any substantial information regarding my order. I was then sent a mail on the 2nd of march in which my tracking id was updated. Upon checking the tracking id it showed that the product was delivered to me, which in fact was not delivered to me at all. I was then given an option to raise a a-z complaint regarding the same. The claim was then denied by amazon because the seller said that product has been delivered. After trying to re raise the claim, i was denied of it and was told that i would not be getting any further information regarding the same.
After than i bymistake reversed my complaint and cancelled the refund. As soon as i realised it, i called amazon and asked customer service to re raise my refund request which has not been done yet and neither have i received any information regarding my product.