Amazon India — material not delivered as well as not responded

Address:

Ernakulam, Kerala, 682016

Tracking id shown was aw[protected]in supposed to deliver by 2 nov 2018 and till time not delivered. Got poor customer care service as well and i missed an oppurtunity of buying my selected shoes with a good deal.

In their tracking history it was shown as material should be delivered with in 2nd nov 2018.

Even after calling customer care their approach on my complaint seems to be very pathetic. Even the guy was trying to avoid to attend and find a solution for my complaint also.

I request to take up this matter utmost and either find me an alternate solution urgently or please provide me a gud option with more offer to compensate my loss.