Amazon India — missing item in the box

Address:

T 133 Shukar Bazar, Uttam Nagar, New Delhi, Delhi, 110059

This is my serious concern regarding missing item in my order. I ordered gopro hero 7 silver with travel kit. When i receive the order and i opened it and check the item, only travel kit was there but there is no camera inside it.

I placed a complaint regarding this issue to amazon on 24 jan but no one is ready to resolve this issue. On 24 jan they said there is an investigation team which will check the issue and let us know the status on 30 jan.

Now today (31 jan) they are saying that we will not do anything in it and the investigation is closed. My amount will also not refunded.

Order #[protected]
Email: [protected]@gmail.com
Mob no. [protected]/[protected]
Amount : 19, 990

Inr 19990 was spent on your credit card xx9741 on 23-jan-20 at amazon seller serv. Call [protected] (If in india) for dispute.