Amazon India — Missing item not provide refund

I order a ssd on 1 oct 2021 I received the ssd on 2oct 2021. Then I very excited so I forget to make video when I open the box I see no ssd inside then I contact customer care they said investigation filled on 2 oct they said wait to8 oct I waited I contact on 8 oct they said our investigation team is not reached to you due to you reject call how I reject call if you not conctact me that day they re filled investigation and wait me for 13 oct then they said that you delivered full product but if I have received empty box how can say delivered full product help me in this situation I ahve not received any product my order id is[protected] help me pls I need my money or product
ORDER ID :[protected]