Amazon India — Mobile handset not getting replaced since 2 weeks (on time)

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.amazon.in

Hi there,

It's been almost 2 weeks I requested amazon to get my handset exchanged due to manufacturing defect but I still didn't receive my replaced handset yet. I call the customer care and they say it will be delivered through 8th Feb or 9 Feb 2017 which was two days back.

Amazon promises on time delivery to the customer which seems fake to me completely. Kindly help me out on this concern. Thanks!

Below is the order detail:
- Replacement request on 31 January 2017
- Ordered on 2 February 2017
- Order#[protected]

Regards,
Ankur