We paid rupees Rs 27, 999/- Online to Amazon on line for the purchase of
ONEPLUS-6 64 GB mobile with order number[protected] on 09/10/2018.
WE were delivered one package – ( Photo Shown Here in – PHOTO 1. ) on 11 october 2018 at 05:07 P.M.
The package had the details as invoice number-DEL4-153 & INVOICE Details - HR-DEL[protected] dated 9/10/2018 FROM AMAZON.IN
The product was shown as shipped by E-Mobiles (seller on Amazon.in) with adderess Kh no-18/21, 19/25, 34/5, 6, 7/1 min, 14/2/2 min, 15/1 min, 27, 35/1, 7, 8 9/1, 10/1, 10/2, 11 min, 12, 13, 14 village- Jamalpur, Gurgaon, Haryana-122503.
The Package as received was in duly sealed condition.
We opened the package & on opening we were surprised that inside contents were not of ONE PLUS 6 Phone but some brand “ itel smart selfie - it 5231“ .
WE GOT SHOCKED and could sense some fraud done to us in the case. WE had PAID RS 27999.00 for of oneplus 6 / 64 GB mobile and against some un known brand product costing approx.. Rs. 1500. Approx.. to our judgement
We immediately complained on amazon customer care service also we mailed the all details on the mail id of the amazon on 11/10/2018 at 06:36 P.M.
In reply they reverted in mail “” From: Amazon.in [protected]@amazon.in
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
As mentioned in the earlier conversation, we've fully investigated and received an update from our internal teams stating that the Order #[protected] was delivered intact. With that said, I regret to inform you that we are unable to process a replacement/refund for your order.
Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Uday V
Executive Customer / Relations / Amazon.in
After getting this email, we called in amazon and spoke to customer care executive, they replied us we have checked your order from our end and inquired and monitored that there is no fault or any wrong product delivered from our side and they hung the call.
Again We mailed them on 23.10.2018 at 3.49 . P.M. as follow..
After our above mail, we got some calls from your complaint redressal persons who said they are following up and will revert within next 3-4 days .
Today they inform that they have found no fault and right goods have been delivered. And that CASEIS IS BEING CLOSED from them and they cannot and will not do any thing further on the subject.
IT is most HAZAEDEOUS to see how the issue is resolved and closed at your end.
NO one from your end visited to ascertain the facts on the case . We are still carrying the contents and packing in original .
Of course PACKING was opened up as without opening we could never see the contents.
THE PHOTOES of PACKAGE & CONTENTS are placed at end of this mail and may be seen.
Kindly get the issue examined by deputing some representative .
WE PLACE BELOW the CONTENTS OF REPLY from ONE SH. UDAY….from AMAZON
INVOICE NO DEL4 – 153 Dated 09 10 2018
If the issue is not resolved within 5 Days we will start our proceedings in the CONSUMER COURT/FORUM & TV INTERVIEW
WE TAKE THIS CASE AS a CLEAR CASE OF FRAUD and will give WIDE PUBLICITY in the PRESS – UNDER HEADING
FRAUD in AMAZON DESPATCHES..
CONSUMERS BE CARE FULL
One of our close relative got 3 SOAP CAKES in place of MOBILE and issue was brought to your notice and issue was resolved “ On reference to [protected]@amazon.com “ .
Regards R K Dhawan /[protected] /Managing Director / Green Dot Electric Limited
[protected]@hotmail.com
They replied us through following e-mail at 24.10.2018 at 7:49 P.M. as follows
Message From Executive Customer Relations
Hello,
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
I'm responding to a recent request concerning your account. To protect your privacy and account security, we only send account information to the e-mail address associated with the customer's account. That's why I'm sending my reply to this email address, ([protected]@hotmail.com), instead of the address the request was sent from.
I understand your concern regarding the delivery of Order #[protected]. As per the update received from our Fulfillment Center and Transportation team, the order was complete when it left our Fulfillment Center and was delivered intact. With that said, I regret to inform you that we are
unable to process a replacement/refund for your order. I realize that you are upset but we are unable to offer any additional insight or action on this matter.
Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Uday V
Executive Customer Relations
Amazon.in
Hello,
I’m Uday from the Amazon.in Executive Customer Relations team responding on behalf of my colleague, Charan.
I'm responding to a recent request concerning your account. To protect your privacy and account security, we only send account information to the e-mail address associated with the customer's account. That's why I'm sending my reply to this email address, ([protected]@hotmail.com), instead of the address the request was sent from.
I understand your concern regarding the delivery of Order #[protected]. As per the update received from our Fulfillment Center and Transportation team, the order was complete when it left our Fulfillment Center and was delivered intact. With that said, I regret to inform you that we are
unable to process a replacement/refund for your order. I realize that you are upset but we are unable to offer any additional insight or action on this matter.
Once again, I'm sorry for the inconvenience caused to you. We look forward serving you in the future.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Uday V
Executive Customer Relations
Amazon.in
Sir
It APPEARS YOU had A FLIMSY & stupendous APPROACH IN INVESTIGATION TO PROTECT SOME BODY CLOSE TO IN YOUR shipping & courier GROUP.
No BODY HAS VISITED US TO SEE THE CONDITION OF THE packet OR contents. Depute some one to us to physically examine the contents and trace the culprit in the track.
In the process – you may find some crack in your system to solve similar other cases.
Kindly LOOK into the issue more pragmatically.
After on LINE TRANSFER OF MONEY – what protection uis available to a customer if you donot even investigate properly. You must INVESIGATE in REVERSE CHANNEL from our end to your start if you are really interested to investigate this case.
WAITING YOU FINAL OUTCOME….
[protected]@hotmail.com
REGARDS
R K DHAWAN
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