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I have order a mobile on amazon redmi note 8.
Order number order #[protected]
I got a faulty mobile ans same inspected by mobile phone inspection service on 30th dec.
But instead of refund they canceling my pickup fourth consecutive day.
I need help as soon as possible
Amol trigune
Attachments
Thu, 2 jan, 11:01 (1 day ago)
To jeff, cs-reply, amit, notice
Hello all,
It is hard for me to write this mail but i have no choice.
I have became a loyal prime member since last two years but it all in waste.
Order #[protected]
I was happy when i purchased a phone from amazon as m earlier experience were awesome but i got a faulty piece and your executive suggested me that instead of replace go for refund though i purchased it in emi. (Powerful option for middle class people like me)
I thought it is ok amazon is there to help me but there are conditions that third party engineer will first check and then i shall asked for return.
I was ok for that. On monday guy came and declared piece as faulty.
Return scheduled on next day, but instead of pickup i got message that "customer is refused to return produce". Here i wana ask question "am i mad to keep faulty product with me'
Again next day i called to amazon service they scheduled pickup on next day. Next day delivery guy came and just click a photo of product and tried to inspect (Again i was asking to me if he is checking product then why amazon need third party team think this regarding cost cutting) but he refused to take product with him.
Again i got message that" pickup attempted but product was not ready" may be product told that guy that it is not ready!!!
My question is please let me how many more attempt i need to do regarding return of faulty product
Regards,
Amol trigune
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