Amazon India — Moto g 4 plus

Address:	Rangareddy, Andhra Pradesh, 500048
Website:	AMAZON INDIA

To AMAZON Team,
I am writing this mail after having very poor experience from amazon.
I requested return of mobile Moto G 4 plus due some problems in the phone on 01.07.16.The mobile was supposed to be picked up by amazon courier team on 02.07.16 But no one came for pick up and return request was cancelled by amazon.How come some one can cancel my return request with out my consent.I called Amazon customer care on 02.07.16 evening, the executive assured me that pick up of item would be completed on 03.07.16.On 04.07.16 morning again i called for confirmation about return item pick up, but executive told me pick would not be completed on 03.07.16 as it was cancelled on 02.07.16. then how come amazon customer executive assured me for pick up on 03.07.16.
Again return request was generated on 03.07.16 and item was picked up on 04.07.16.
Item was picked up almost 2 days, no updation about return status from customer service executive and nothing has been updated in my amazon website account.Till now account page showing pick schedule on 01.07.16.
Every amazon executive told me, they will personally follow up this issue, but it seem they are just doing time pass and they don't have proper information.
One customer care executive told me that my refund process is initiated. It seems that amazon customer service is totally mess.

I have purchased lot of things from amazon, but this is very poor experience from amazon.
i called almost 7-8 times for this return request, but my experience is very poor.

I requested to you, please improve the system and initiate my return request of item moto g 4 plus as early possible.


Thank you
Biswajit Bhattacharya
[protected]
ref tracking #[protected]
Replacement Order :[protected]