Amazon India — Moto g play handset defective

Address:

Panipat, Haryana, 132103

I purchased the MOTO g Play mobile Handset with following
order ID[protected]. since the receipt of handset it has following problems.
1. Handset heated up to the level which cannot be hold in hand.
2. it is not catching 3G so i cannot operate with internet.
I complained so may times but every time reply is same that our MOTO g team will contact me at such & such time. this is happening since last 4 days. Neither MOT team has contacted me nor amazon team has taken any action for cancellation of order & my all work has been held up due to non working of handset.
You requested to cancel the order immediately, lift the handset & refund my money in same account from where it has been paid.
Copy of bill has been enclosed for your reference.