Amazon India — Moto g4 plus product defective

Address:	Jaipur, Rajasthan, 302020
Website:	amazon.in

I purchased a Moto G4 plud phone on August 30 th by Apptronics retail seller

but the procduct is defective it get hang while charging I tried to return the product throught amazon app but it was not accepting and I called the customer care and he provided e motorola technician number who would have resolve the issue .

its been 3 days I havent received any call or eail regarding my issue and i am unable to return the product.

please help