Amazon India — Motorola g4 plus Hang

Address:	500032
Website:	Amazon India

I purchased a Moto G4 plud phone on August 30 th.
but the procduct is defective it get hang while charging I tried to
return the product throught amazon app but it was not accepting
and I called the customer care and he provided e motorola
technician number who would have resolve the issue .
its been 8 days I havent received any call or email regarding my
issue and i am unable to return the product.
please help...