Amazon India — Motorola moto g4+ (Amazon order id :[protected]

Address:	Mumbai City, Maharashtra, 400092
Website:	www.amazon.in

Dear team

Firstly let me tell you i am a great fan of moto g series, i loved the motog4 plus (Gifted to me by my in-laws) so much that i went and purchased one for my wife to in the month of oct-2016
The complaint is for the phone which i purchased for my wife last month

I received the mobile without ear phone and charger for which amazon apologized and gave me a gift voucher, secondly within a month the piece is showing some physical damage on its own, its like the model has tilted a bit backwards making the screen look a curve, this has all happened by itself without any physical damage to the phone from our end, i feel that the plastic in the model has melted due to over heating

We visited an authorized repair center cellular world 1 mumbai of motorola at borivali they said physical damages are not covered in warranty, please
Talk directly with motorola
The person there was a female called ms. Khushi gupta and e-mail id mum5. [protected]@b2x.com

I have also tried complaining on your live chat screen but the lady out there also told me to revisit the service centre and call your customer care no from there if they refuse to repair the device.

I am a middle class person with low salary, i do not have time / effort and money to revisit the service centre again for no fault of mine, i would request motorola that to maintain its dignity and standard which i have said i am impressed with (I am using motog4 plus and quite happy), please replace the device along with accessories to avoid any further discussion.

I shall make available all evidence required to prove : -
1. The device did not contain earphone and charger
2. Amazon accepting the fault and providing a gift voucher of rs.1000 instead of replacement of device.
3. We visited the borivali service center and were refused to even touch the device
4. My chat conversation with ms. Sneha at moto live chat

Please arrange a call back to me or a replacement for my device immediately

Attached is amazon invoice for your reference.