I have tried and tried since feb 3rd to find out why my international card is not working. I have spoken to my bank in the us three times and it is not on their end. I have been trying to place orders, your customer service said it was because it was an international card, which is it not. I had spoken to a supervisor over the phone and they also told me they take international cards. Please educate your customer service individuals as they think you do not. I was also told to go to amazon.co.in which did not work.
I managed to get something processed on february 11th, but have not been able to again. I have cleared cache, history, cookies, i removed my card and re-entered it. Nothing is working. It is a visa debit card and i need this working. I use this for personal and business purposes. I am not getting anywhere with your customer service people.
This is my email address to my account [protected]@gmail.com
I do have another account, associated with this card and this could be causing the issues. [protected]@gmail.com
I want this fixed now!!!.
Thank you,
Amy cohen Was this information helpful? |
Off and on it would not work on Amazon.in. Those times I would call customer service.
What was ridiculous that the incompetent staff would not know what is going on and when i would tell them MYSELF that it is due to some international card issue which they seem to have THEN they say 'we do not accept international cards' which would drive me nuts as i would have JUST placed several orders on my card.
I would tell them this. THEN they would say it's at my bank's end. Which would then make me waste my time. Banks would tell me there have been no charges coming through.
Then the issue would resolve itself on its own.
Now for months and months it's not worked at all.
What i cannot stand is that no one there is able to say 'it used to be accepted and not anymore'. No, instead they dont even know that at least at one recent point they DID accept it.
So it becomes extremely hard to know what the issue is.
And how to resolve it .
Because the staff has been kept ignorant, dumb, and incompetent due to lack of communication by upper management.
Amazon is ridiculous. I have spent a huge amount on Amazon and they do NOT appreciate their customers.