Amazon India — my online order not delivered

Address:

UCO BANK, Champawat, Uttarakhand, 262523

I have ordered my product"ritu creation women cotton" no[protected] dated 07/march/ 2019 but till date i have contacted many times amazon team via chat and telephonic regarding undeliver of my product and the traking id provided by seller is wrong. Traking id m73366919 which was wrong. My delivery pin is 262501. I also done a-z claim for refund, but my claim rejected without any proof. The amazon team replied me we understand your problem but wecant do anything. Uff how can we expect this kind of reply from big company like amazon. The amount is very low 389/- but the question is harassment and cheating done by company. Ihave all essential proof kindly lodge complain against amazon team i will provide all electronically document as proof