Amazon India — My Order OF 20W 3 in I LED

Have tried sending the following mail to Amazon India, but couldnt send since they have no proper grievance matrix

Team

Please refer to my order number[protected]

I had received defective product which was not working and therefore had requested to replace this item or refund the amount.

Neither this was done, nor I received refund and therefore I had called on 08Aug and your customer representative was very helpful and he confirmed that this pick up will be effected on 10 Aug. To my surprise, neither your delivery guy picked up the item nor I have received the refund and it kept on rescheduling on its own and claimed that the same was requested by customer.

Today, after almost one week, after trying all option, I called your customer service and spoke to customer representative on timeline for resolution of the issue. Since he was not in a position to give proper solution, he put me to your team lead, Pooja, who was not only non cooperative but also had said that amazon has neither policy to record customer complaints/grievance nor she can provide any solution other than rescheduling pick up and will have stay with ordeal from Amazon. Since I insisted on meaningful solution, she disconnected phone, when I was talking…..Are you people encouraging such type of behaviour with your customer representative leads ?

Also, amazon, has neither customer complaint mails nor any proper call centre representative, who can provide some solution .

Am writing this as a last hope that the issue will be resolved at the earliest……thanks

Pankaj Mehta
[protected]