Amazon India — Need refund of transaction made through expired Pay link provide by delivery agent

On 20-sep-2020, I made a transaction for amazon delivery Agent through amazon pay link which was unfortunately expired while doing the Transaction using phone pe which is connected to my bank(Karur vysya bank) but the transaction was successful from my end and the merchant received it as payment failed because of link expiry, but still now I didn't get refund for the transaction. For this complaint was also raised from my bank end and the reply for that complaint was also attached below

My UPI Transaction ID: P2009201210347101466694
UTR NO:[protected]