Amazon India — Need Valid reason of cancelling my order after successful payment

Address:	Bangalore, Karnataka, 560054
Website:	www.amazon.in

Hi,

My name is Anshul Khanna, i am extremely disappointed with the use of trade malpractices adopted by amazon these days. Such malpractices include cancellation of order after receiving the payment from customer through online banking.

I did online payment of Rs. 388 through net banking for the order I placed on 24th October, Order #[protected] for book named Criminal Procedure Code Sep 2014 published by Ratanlal & Dheerajlal.

To my surprise they cancelled the order after deducting the payment from my account. I immediately called customer care and they told that they did not receive any payment for the order that is the reason they have cancelled it. When i checked with my bank, they told that the amount of Rs. 388 is credited to amazon from my bank account.

I again checked amazon website and the price of the commodity i ordered is increased. This means that amazon desperately cancelled my order so that i place an order again making an increased amount of payment. Moreover they are not ready to refund the payment which i did in the first place amounting rs. 388.

I have also attached photographs including screenshots and bank statement. This may be helpful for you guys to raise a complaint against them.

I have attached valid proofs including the transaction id - BIL/[protected]/PGMIB-/AMAZON_HICI4850 for the Order #[protected] of Cr.P.C (Criminal Procedure Code Sep 2014)

These proofs include bank statement showing deduction of Rs. 388 by amazon on 24/10/2016, this deduction is cross verified with the screenshot of the order confirmation which shows the amount deducted and also a discrepancy in mode of payment as the screenshot clearly shows the mode of payment as credit card despite of payment being made through net-banking.

I expect a prompt and genuine resolution from your end as you are my last hope to redress my consumer grievance.

Thanks