Amazon India — neither got the product nor the refund for item ordered

Address:

560068

I am writing this in highly frustration that i had ordered iphone 6s online for rs. 35999/- from amazon website on 20-aug-2017 for which i had paid through credit card in advance and which had to be delivered by the amazon delivery services on tentative 24-aug-2017. But what they had done to me is they hadn't deliver it on time even though they extended the delivery date to 29-aug-2017 so i called to the customer service on 25-aug-2017 and asked them about my product so they requested me to wait for few more days that it will delivered by 29-aug-2017 without any delay. So i decided to wait for 29-aug-2017. But that day also had gone as it was, they hadn't informed me again about the product so i decided to cancel the order and called up the amazon on 30-aug-2017 to cancel the order and refund my amount in the same account. So they had approved it and cancelled the order and asked me to wait for 3-5 days for the refund. I thought of that it will be get refunded automatically as they promised but actually i didn't happened. So i called them again on around 5-sep-2017 related to refunds but they again said we have now initiated the request to the concern department you will get it back with 3-5 days. So time again crossed the days and its been 13-sep-2017 that my bank statement got generated where the bank had charged me the realevent amount as per my deduction but amazon haven't refunded the amount into my bank. I want justice because i am fed up from the services by them. So many times i had called them but they aren't paying any attention towards my request.