Amazon India — No attempt was made to deliver the product

Address:	New Delhi, Delhi, 110025
Website:	amazon.in

I had ordered a mobile phone from amazon india. On the scheduled date of delivery (10th october), i tried contacting amazon customer representatives multiple times to track the product. The company's customer service representatives kept asking me to wait till 8:00pm for the product to be delivered. Though i waited till 8:30pm at the delivery location, i got a message from the company around 8:15pm that the product could not be delivered as i wasn't available at my location. However, i can ensure that i was available at my location all the time and no attempt was made by amazon's courier service to reach me during that time period. I think consumer forum should enforce rules to penalize amazon for misleading its customers.