Amazon India — No delivery of product prepaid

Order no[protected] i prepaid for the same product on 22nd feb expecting it t be delivered on my sis bday ...on 3rd we receive a call from delivery guy to come and pick it it up from deliver office ...evening 7pm we refuse him and ask him to come and give delivery...surprisingly next day...my order got auto cancelled with reason that REFUSED BY ADDRESSEE...just a joke made out of me ...till now i didnt get any reply from amazon team, , , MISS RITIKA hs no courtesy o call back and let me know where is my product