Amazon India — no option to pay the exchange product value price in case of exchange product is not accepted.

Address:	Pune, Maharashtra, 411061
Website:	www.amazon.in

Yesterday i order the product from amazon with exchange with todays delivery date. The delivery guy did accepted the product saying that the product is damaged. So i asked them to provide the option to pay the amount of the exchanged product so that i can take the product but there was no option to pay the amount and the guy returned with the product asking me to cancel this order as they will not be delivering this.

So i approached the customer care service but doesn't seems that they are available after 6 pm online as i tried to call the customer care there was no option to talk to the representative.

Thereafter i check for online chat but the agent was unable to help me in this as there is no option to pay for the amount and had confirm with the superior that they does not provide such option.

As they guarantee one day delivery for prime membership is a false statement. And with such huge organisation they doesn't have solution to small issues of their customers.