Amazon India — No proper service for product return.

Address:	641004
Website:	amazon.in

I had bought a mi max from amazon on oct 1 which was delivered to me on oct 2. After a day usage i found that the phone was heating too much and even the phone performance was slow in the terms it was lagging and rear camera has a very poor quality. I went to their returns page and followed the process till smartchk app. The app didn't go from step 2 to step 3 and prompted to contact amazon customer service. I had a chat will them and they said the specialty service team will call me but they didn't. Finally i called them and reported about this issue and they said me to go and contact mi service center for the issue. What's the point in buying a device with a return policy of 10 days and if the product isn't satisfactory you can't even return it and the service people ask you to go and contact makers straight away. I want to return this and need my money back. Being a frequent buyer at amazon and after this experience definitely no more buying from amazon here after.
Additionally, even the battery isn't standing up for a day now though the phone is powered with 4850 mah battery.

Highly disappointed.