Amazon India — No resolution (order #[protected]

Address:	New Delhi, Delhi, 110060
Website:	[email protected]

Dear team,

I ordered one iphone 6s rose gold 32 gb on 13 may (Order #[protected]. On 19th may it was delivered to me. When i opened the parcel there was a cheep chinese mobile instead of iphone 6s. After that i called to customer care service the executive told to me share snapshot of the device and imei number which you have received. I shared all the required snapshot and information to executive and mail him on ([protected]@amazon.in). They made a replacement order (Order #[protected] on 19th may on which dispatch date is not mentioned. They told me that device will be picked in next 24 hrs on 20th may but no one picked the device till yet. Every time i called to customer care everyone whom i talked they said device will be picked today. Each time they shared false information and can't even understand customer pain.

I am completely shocked with the services of amazon. At last when no conclusion came up, i preferred to escalate the issue to you. I even not believe that i was cheated by big brand amazon. I request to you to investigate the issue and resolve it on top priority.

Regards
Vikas dharyawan