Amazon India — non-delivery and rudeness of customer service staff at amazon

Address:

Sector 83, Gurgaon, 122004

I had placed an order for purchase of amazon fire tv stick 4k with all new alexa voice remote on 3rd october 2019 bearing order no.[protected] and paid the full amount upfront for inr 3, 999 with a promise to deliver the product on 5th october and i kept receiving a text alert that the product is out for delivery but from 5 to 8th october no delivery took place with tracking id[protected] and finally on 8th october the status on the website changed to delivered while the product was actually not delivered to me.

The issue was raised with the customer service team on 8th, 9th, 11th, 13th and 15th october repeatedly and it was acknowledged by the customer service team that the product has not been delivered and it is a technical glitch and they assured that an investigation will be launched.

On calling up the customer service on 16th oct i was informed that the internal investigation has been completed and the product has been delivered whereas we never received any call nor the product.

It is quite frustrating that an organization like amazon will resort to such unethical practices where i have been charged the full amount and neither the product has been delivered nor has any resolution been arrived at.