Amazon India — non delivery of item - cheating

I purchased on line through amazon - eureka forbesaquasure from aquaguard amrit 20 litre (Sold by olympia
Industries ltd), which was expected to be delivered on 05 jan20. The item was not delivered and in the tracking, it has shown as delivered. The matter referred to customer service of amazon on 07.01.2020, who told that the matter will be investigated and the updated information will be provided on 10.01.2020. On 10.01.2020, the customer service was contacted who told that no updated information is available. Again on re-sending contacting after 15 minutes, it was told that the item has been delivered and if you are not satisfied you may take up the matter as per consumer rights.in the whole process, i feel cheated by amazon india. Before initiating legal rights, once again i give one opportunity to amazon india to resolve the issue, on urgent basis..

Order date 29-dec-2019

Order #
[protected]

Order total rs 2, 015.00.