Amazon India — Non delivery of product - order no#[protected]

Address:	110091
Website:	amazon.in

Details : i had ordered a mobile phone (moto g plus, 4th gen - white, 32 gb) from amazon.com with order no#[protected] on 3rd october. it was supposed to be delivered between 7-10th october. but even after contacting customer care several times over the period of last 3 days its not yet delivered. every time i talk to customer care they promise me that they have accelerated the issue to higher level and contacted courier service to deliver the product soon but nothing happened till now. on tracking the website says the package has reached delhi 3 days ago but since then no update and customer care people have no idea where is the package and when it will be delivered. and this being an exchange order i'm facing too much trouble as i have to leave my existing phone behind at home in delhi everyday as amazon does not delivers in noida where i work.