Amazon India — non receipt my order on 12/02/19 for 8 pieces of duracell aa charge batteries

On line I ordered for 8 pieces of Duracell AA chargeable batteries and paid by credit card. On 15/02/19 I had SMS as if I have been delivered with my ordered consignment. I have not received it.. My order no was[protected] dated 12/02/2019 at Amazon India The tracking I’d was[protected] the anticipated time of delivery as per their mail was 22/02/2019 At the Amazon web site I could not find out the Mail I’d to make a consumer complaints and hence here with you for favour needful being done at your earliest convenience Thank you sir