Amazon India — Non receipt of refund amount

I have following items on 02 march 17.
A) v guard stabiliser, item code[protected]
B) solar led emergency light, item code no.[protected]

The item at sl (B) was not at all received by me till date nor i have received my money back.
The item at sl (A) was received on 09 march but it was damaged. When i made complaint over phone i was told that the item will be replaced. But thereafter i have made several complaints over phone however, no body has picked up the defective item. The order was cancelled subsequently view non receipt of replacements. I have several complaints for both these items over phone. But the amount was not at all refunded despite completing 84 days.

I am a permanent customer of amazon and for me if you make such problem what will be the condition of a new customer. Hope you will not force me to file a case in consumer court. Please look into the matter and refund the amount immediately.

My customer id is [protected] and the address for delivery was "indian coast guard station mandapam ramnad - dist pin-623 518 '

Regards