Amazon India — non refund of amount worth rs. 19, 999.

Address:

Administrative Department,, Civil Courts, Chatra

I ordered an item urbanwood sheesha wood king size bed from amazon on 23.10.2019 having order no. #[protected] for which i availed the no-cost emi facility. The sbi then opened an e-commerce account no. [protected] and remitted an amount of rs. 19, 999/- to amazon india. The order was confirmed firstly but later on they informed me o[censored]ndeliverable shipping address. They claim that they have refunded back the same amount vide email dated 28.11.2019 & 29.07.2020 respectively. When i checked with the bank, they denied of having received any amount to be credited to my account. Regular emis are being deducted from my account making me face financial loss.