Amazon India — Not Accepting Return of my phone

Address:	560066
Website:	Amazon.in

​I bought Oneplus Three Mobile from Amazon on 17th Sep 2016, The phone is delivered on 26th Sep 2016.The phone is not working properly, I am facing below issue with mobile.

1.Network is suddenly vanishing.
2.Touch Keyboard is not working as it should be.
3.Heat dissipation.
4.Phone is crashing sometimes.

With all these I am anyhow not interested to use this phone. So I called Amazon customer care for cancellation on 4th Oct 2016 to return phone, They are asking me to go to service center to get it repaired. I am not interested to go to service center. Why I am not interested to go to service center is it a brand new phone how can they ask customer to go behind service center with in week.

So after all this, They are telling they wont accept return on this, But before purchasing this mobile I called customer care and asked what is return window for Oneplus Three, He sad there is 10days return policy on that phone. But now when I am asking for return they said there is no return on this, when I told that one guy from Amazon said there is return policy, she is telling that he had given wrong information, she is saying sorry for that. Saying sorry will solve my problem? Simple sorry will vanish the solve my problem? My demand is they should accept my cancellation because one of the executive said so. I am sending the mail which I received from Amazon and sending screen sheets how network in vanishing and keypad is not working. I hope Amazon care about the customer.

Message From Customer Service
Hello,

I am writing in reference to our telephonic conversation.

Please contact the nearest service center and get a note for proof saying that the phone is defective.

Once you get the proof, please send us photocopies of it and we will look in to your issue and provide you with the best resolution possible.

I understand that one of our agents informed you that, you will be able to cancel your order within 10 days of delivery, which is incorrect.

You can only return the Phone to us within 10 days if there is external damage. And if the phone is defective you will have to download the smart check app and visit the service center for further assistance.

so we will take this as feedback and make sure it is not repeated. And action will be taken against that particular agent.

I also understand how annoying this might be, Please accept my sincere apologies for the inconvenience caused

Customer satisfaction is something we strive for.

You can reach out to us at any point since we are available 24*7.

Your patience and understanding is appreciated. We look forward to hearing from you soon.

Warmest regards,
Sameera
Amazon.in

This mail I got from Amazon.