Amazon India — not delivery of item

Address:

Kutch, Gujarat, 370001

I oredered usha water dispenser from amazon on 1st of august
Product arrived at bhuj city
My office is 5 km away so when i told courier boy to deliver at the place he behaved rudely and told to collect product from the office
How can i go and collect such a heavy item
Today i got message that
Your package with usha instafresh cooling cabinet water dispenser was refused at the time of delivery. I have not refused it.
My order no is order #[protected]
What a worse service
I want to be provided for mentally harrasement i got today i will file online consumer forum also
Ashutoshpandya