Amazon India — not solved till now

Address:	New Delhi, Delhi, 110045
Website:	Www.amazon.in

Plzzz team i am bagging you to solve my problem from amazon i just broke down from amazon service and i was using that account from 2 years and they also closed my account i buy many product and no problem came up but when the empty box accident happen with me i told to amazon and they asked me to wait and wait after 19days they said that they unable to issue refund they said that parcel was completely packed and also packed until i received but when i open that was actually empty and they said that they won't refund and i was so disappointed that if i want to do fraud that i could been many times and many time ago so how they can say that item was completely dileverd and also that item was inside the box if it was then give me update with proof you can't easily say that we ask from courier company and they said yes this is not perfect investigation even i am saying that the item was missing so why they not listening to me plzzz support me i am not that rich plzzz team plzz help me to get my refund from them