| Address: | 560037 |
| Website: | www.amazon.in |
Hi, I have ordered one item with order ID Order #[protected] and I have taken guaranteed one day service as I need that order on a particular date. When I ordered, it's shows 1Apr on or before 8pm it will deliver and I got the confirmation mail.
I waited for whole day, and my order have not reached..!!
So around 7pm I contacted customer care through chat and talked with Mr.Raghav from leadership team. I asked what is the meaning of guaranteed delivery meaning..! He told me everything without any solution to my questions and suddenly chat got disconnected..!!
I have ordered this items to gift my friend on their honeymoon night..and I have taken guaranteed service to fulfill my wish. But Till the whole day of 1st of Apr I haven't received and information from Amazon side, whole day it showed, it will deliver on or before 8pm. I got a mail late evening that it will deliver 2nd Apr.
Again I contacted customer care leadership team and this time Mr.Jai. He told me, we can not do anything..!!
I asked couple of questions, I haven't got and proper answer..
1. Is there any mistake from my side that I have to suffer as a customer??
2. He offered me that I will get back my shopping charge!! Will that return my 1Apr night? as I want to give surprise to my friend.
3. Funny thing is, he said to cancel my order!!!
After talking sometime he simple closed the chat..!!! I don't know, how he can do with a custom and when he is representing AMAZON.
It hurt me a lot..I completely lost.. I have ordered after getting the guaranteed delivery time and date. I have no mistake from my side.. I haven't got any information from anyone about delay.. And 9pm shocked with customer care leadership team's behavior..!!! They are simply saying we can't do anything..as if as a customer I have do a very serious mistake to place a oder with guaranteed delivery service..!!! What I guaranteed service from Amazon..!!and behavior from Amazon leadership team!!!
Around 12am at night I call again to customer care through phone and had I talk with leadership team. He asked me some really funny things..
1. You cancel the order..
2. When I explain my necessity to get the oder to be delivered on 1st Apr, he asked my Will it stop you friends honeymoon? Then what is a problem to take the delivery on next day... I really shocked with this suggestion..!!
3. It will take 24 hr to deliver as it is one day service and you have order at 12:02am on 1Apr, and 24hr complete complete at 12:02am on 2nd Apr, so you will get that order delivered on 2nd Apr. Everything is OK from Amazon side..!! I don't know what they thing about customer!!! I asked then why it showed me the guaranteed delivery time as 1st Apr, when I placed my order..how I can get the confirmation mail with guaranteed delivery time..!! I haven't got my answer again..!!!
Amazon Leadership Team simply said we cannot do anything..!!!
Is this the expected behavior from Amazon leadership team??!!
Is this the way that Amazon blame customer even customer don't have any mistake from their side??
Is this the meaning of paid guaranteed delivery service from Amazon??
Is this the way to change guaranteed delivery service date without informing customer??
Is it same that you want something at night and got it on next day morning??
When customer has to suffer when ordered with guaranteed service??
I have no clue, where from I will get the all answer..!! Because Amazon leadership team have not answered all my questions rather they try to impose their decision on customer like me!! It is not at all expected from reputed company like Amazon..!!!
Waiting for clarification and constrictive resolution for Amazon side.
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