| Address: | 560068 |
| Website: | amazon.in |
Dear Amazon Team,
My name is Moyien and I am frequent buyer from amazon.in. Till now I was happy customer but my last buy on Amazon has changed my view of Amazon.
I have booked refurbished OneplusOne mobile from infibeam which I cancelled as I have never purchased from them in past. Trusting Amazon I bought the same product from your website.
Below are the details:
• Order id[protected]
• Order Date : 8th May 2016
• Product delivered was on 12th May 2016
The phone look new and from 24th May it start misbehaving or you can say malfunction of phone started. As it crossed the 7 day return policy I was left with no choice but to go to service centre, I visited B2X they updated the software and phone started working. But again on 3rd June while I was in Mysore the phone stopped at 9pm I had no connect with the other world, my family was trying to contact me but the phone was dead. I manged to arrange a standby phone from my friend and manged.
I stay in 21KM away from your Bangalore service centre (Bomanahalli to Marathalli) I have already travelled 2 time to the service centre. 2nd time they have re fixed the condenser and it started working. This experience is sad and I am sure if you are the buyer you will feel that you are cheated.
I have submitted review on this as not to buy such products as it is bad experience, while my other reviews which were good were posted and the bad one was rejected. This is bad practice or I would say it integrity issue. I would expect someone at least to call back and understand the problem. Who is protecting your customer? Looks like you are protecting your vendors only.
Again this morning the phone has automatically switched off, don’t know why. I am looking at the below options:
1. Can I have some representative of Amazon pick and service the handset for managing your brand image
2. Or can I get a replacement of this handset
3. I need a handset I don’t want a refund, but don’t understand what should I do with this dead phone
Bottom line I promise that I will not do anymore shopping on your site (amazon.in). if you need a potential customer than please call and resolve my issue.
Else good bye… stay safe and god bless
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