| Address: | 560083 | | Website: | www.amazon.in |
Getting to the issue, i'd bought a panasonic mixer grinder from amazon (India) on june 20th 2016 which was delivered to me on jun 30th. During its first use, i found that the product wasn't functioning properly. I thought it was just an initial glitch and may go away after recurrent use. But i ran into the same problem during its second use. That's when i raised a request for returning the product on the amazon app and my request was consequently approved. I was however asked to self return the product because the agents told me the product wasn't amazon fulfilled which i was not aware of before. I requested multiple times that the return be arranged by amazon but your team stood firm and asked me to do a self return. I took the extra effort and did as requested. When the product reached the seller, he denied accepting my return saying the product wasn't returned within the 10 day return window. I had to then explain to your team that the product was returned only after the return was 'approved' and hence the seller couldn't deny my return. I was suggested that i file an a-z claim so as to get my refund. After multiple discussions which involved me talking to your agents and sending them emails everyday, my return was accepted. It took a month's time for your team to accept my return.
Once this was resolved, i ran into another problem. I had closed the bank account that i'd used to make this purchase in the month of july because i'd moved to a new workplace that issued me a new bank account. Hence my refund was processed on aug 17th to the same bank account that i had made the purchase from. I explained my problem to your team and your team asked me to work directly with the bank as they'd already fulfilled their obligation. I contacted the bank and helped them with the transaction reference number and the bank was indeed able to trace the transaction but confirmed that the funds were reversed back to amazon on aug 19th as there was no active bank account to apply the funds to. The bank gave a written confirmation about the same with the payment voucher number acknowledging the funds were reversed back to amazon.
I've gone back to your team and have tried explaining it to them in every way possible. I have so far exchanged about twenty emails with them on this issue alone and i speak to the agents everyday trying to get my refund back. The agents do assure me of a resolution every time, but follow it up with standard emails saying the refund was issued by amazon and i've to work with the bank in getting my funds. I'm not even sure if your team has looked into what i'm saying because the responses are standard and no where address my issue.
I'm attaching some of the emails for your reference and the product details below. I request you to please help me with a resolution. It isn't just about the money, it's also a lot to do with my faith in making any further purchases from amazon. I have always been an ardent admirer of your company and always choose your brand for my online shopping over several others.
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