Amazon India — Order#[protected] returned, not refunded the amount

Address:	Krishna, Andhra Pradesh, 20189
Website:	amazon

Sir, as i ordered american tourister code purple and grey casual backpack (10w[protected] on oct 24th, 2015. But i received another color bag and returned the same on 27th oct, 2015 through same courier. So many complaints through mails sent to you earlier, but till todate i didn't get the same item or refund amount. This is highly embarrassing as i am one o[censored]ser in you website.Inview of above, please refund my amount immediately.

Thanking you.
My early order is[protected]