Amazon India — Order cancelled by amazon for no reason Order#[protected]

Website:

amazon.in

I am a amazon prime member and i have ordered multiple things this year which have always arrived.today 2 orders i placed on 6th October got cancelled with no explanation and i was confused.when i called them they say my address is undelivered.when i have received past orders from amazon at the same address it has arrived fine. The amazon employee also checked on his data base and confirmed past orders to the same address were fine.My Building where i live, still exists in the same location and has not been destroyed or disintegrated. Amazon is saying i need to wait for my order to return to seller for me to get my refund which is not acceptable as i have not made any error from my end nor have i cancelled those orders myself.Amazon need to do their Job efficiently, and hire people who are competent.now i need to wait for 4-7 days for refund for an order Amazon themself cancelled due to their incompetence.and also place a new order myself.and i was told to get a new address by amazon employee.how do i get a new address? so i need to buy a new house just so amazon can deliver my products there? or what do i do... please help.in the past amazon has delivered products to my address just fine. this time they are not willing to accept their mistake and causing me inconvenience