Amazon India — Order cancelled without intimation to customer

Address:	Mumbai City, Maharashtra, 400094
Website:	www.amazon.in

Dear Amazon Team,

This is with reference to the item purchased reference order id[protected] dated 27-Oct-2015 online from your website. It was such an unpleasant experience to shop with so called happy shopping experience in Amazon.in.

This is to inform you that this order was placed, paid, receipt generated and confirmed by email and SMS to me as per the listed prices in the website. After the confirmation of the order I was informed that my order is cancelled and refund is under process. Please be informed that while I have spoken to the customer service executive, they said they have wrongly listed the price and hence they have cancelled the order, post that when I insisted that I am still eligible to get the item since it was in stock when I ordered and my order went through with all the required validation and I was confirmed by email and SMS, my call was escalated to the surprise that the higher authority did not hesitate to lie and given a lame excused that the address was not found however in the same address the items was delivered by the same seller in the past.

I have got all the evidence invoice copy, screenshot of order confirmations, SMS and email notifications, credit card statement and voice recording of customer service executives call where first it was told that the price was wrongly mentioned and then covered it up by saying the address was found etc.

I request Amazon not to outwit the customers by alluring fraudulent listing in the website. Also request you to process the order and deliver the laptop at the earliest failing which I will be left with no option but to go to the consumer court along with all the evidence.

Hope Amazon understand the grievances and address the issue appropriately.