| Address: | Siddhesh Jyoti, F wing ,Flat no.304, Balaram Street, Grant Road ( E ) , Mumbai 400007 |
Please note sunil raichur, my husband booked sony bravia tv on 16/08/2020 in exchange of our old sony bravia tv. As per the requirement, we filled details of our exchange tv and paid amount of rs. 28, 599/-. We received message that item will be delivered on 19/08/2020. We were in urgent need of the same but manage to wait till 19/08/2020. We got tracking id no.[protected] and received the call at approx 10.20 am today that the concerned person is delivering item and sunil raichur leaving his office work went down to accompany delivery man to deliver product at residence. The concerned person came up at residence without product and checked the old product. The said person informed that the sound is perfect and screen is not and we will not deliver the product. After waiting for 3 days and after accepting the total amount and that too without mentioning any condition stating that old tv should be in 100 % working condition, cancelled my order. I had telephonic conversation and requested concerned person to deliver the product. However, he refused to deliver and cancelled order. As nowhere it is mentioned while booking the order to specify the conditions of old tv. The amount deducted was only rs.1500/- and sound system of tvand the condition of tv is perfectly fine except screen issue. I lodge my complaint to do needful and deliver the tv today itself as per my order. (Advocate jagruti thakkar wife of sunil raichir) Was this information helpful? | 
