Amazon India — Order getting cancelled on its own

Address:

Bangalore, Karnataka

Order No[protected] Order No[protected] This mail is from an extremely disappointed customer based in India. I ordered a product on 21st Feb and was assured the delivery on 24th Feb (Paid extra for Faster Delivery) but it didnt happen. When contacted the customer care, I was told that they have no idea on whats happening and asked me to reorder it. I did that too. I placed a new order on 28th Feb and was assured the new delivery date as 4th March but as a surprise, it didnt happen too. I contacted the CC on 10th March and I was told that will be getting a call but no one called. Later, they sent an email saying that they have cancelled the order. Now I am confused, whats really wrong with Amazon India? Please take a necessary action as its only spoiling the name of Amazon.