Amazon India — order i'd :[protected]

Amazon is utterflop when comes to down the line management.. Customer service is pathetic they are just playing with customers like foot ball. No accountability, in my case i really didn't understand what they are doing till now.. I think in amazon customer service executives will only speak to customers but they won't rectify any issues.

I bought a tcl tv from amazon, ordered on 18th jan 2020 and delivered on 22nd jan 2020. I sheduled for installation, the scheduled installation date is 22nd jan 2020, in between 3pm to 8pm.. I got the confirmation mail.. But my appointment for installation is rescheduled by amazon without any intimation to 23 jan 2020, in between 3pm to 8pm.

On 23rd jan 2020 i got a mail from amazon, i got the details of technician, his photo & mobile number. My father is in follow-up with the the technician from 11.30 am itself. My dad made a last call in the evening around 7 pm whether he is coming or not. These are the words spoken by technician in a harsh manner "i'm busy, i won't come go and complaint in amazon, don't call me." this happend and my tv is not installed.

So on the same day evening i called amazon customer service.

23rd jan 2020, 7.45 pm. Himani l (Customer sevice executive name):
I told her about the problem happend and asked her why is my tv not installed even through my appointment is fixed & scheduled. She told me that i'm escalating the issue and at any cost your issue will be resolved and tv will be installed with in 24 hours.

I waited till next day afternoon as expected no one has turned up & no one called me. So i again called to customer care executive.

24th jan 2020, 1 pm. Abinash (Customer service executive : i explained the same problem to him and told him that my issue is already escalated, but no one has called me till now.. He told me that "no one has escalated any issue till now i will escalate it and your issue will be resolved with in 24 hours". I asked abinash, why my issue is not escalated yesterday, why himani l gave me fake commitment without escalating the issue? Abinash told me this is might due to network glitch or technit glitch. He promised me that i'm taking this issue as very very important and on very high priority basis and i wil try to get this issue resolved with 24 hours of time. I asked him the complaint number he told "9290". And i got the below mail.

Mail from : [protected]@amazon.co

Subject : re:[case [protected]] ahs-escalation,[protected]

Dear customer,

We apologize for the delay and inconvenience caused.
As per our telephonic conversation, we have escalated the issue and have spoken to the technician as well. He will contact you regarding the installation service on priority.
Please contact us for any other queries.

Thank you,
Installation service

Today is 26th jan 2020 till now no one has responded to any of my issue and no one called me.in between i also mailed my issue to [protected]@amazon.in but of no use..

This is what happened.. No proper communication will be given to customer, fake commitments, fake appointments and fake rescheduled appointments, wasting time & efforts of customers.

I really don't understand how amazon is sustaining in the competative market with this kind of horrible service