May 05, 2017
Updated by ricks bh [protected] Forwarded message[protected]
From: Isha Bhardwaj <[protected]@gmail.com>
Date: Friday, May 5, 2017
Subject: Comptaint against order no #[protected]
To: [protected]@amazon.in
This is in regard order no #[protected]. I had purchased this Dell laptop from Amazon on 26th April which was delivered on 27th April. As the seal was broken and the product was not working properly I requested for the return of the product on1st May . The product was picked up on 2nd May 2017 between 1pm - 2 pm. The Amazon agent who came for the pick up confirmed our name (Ishan) ;address ( 632-A, Top floor) and then asked for the product as "Dell Inspiron 11 3162 11.6 inch laptop, celeron N 3060/ 2gb" As this detail was only way to confirm that he was from Amazon and he provided correct details of the product so I handed over the product to him. He checked it thoroughly and turned it on to see if its working or not. He also checked the accessories and then placed it into Amazon's white/ greyish polyethylene packing, sealed it and placed a white sticker on it in which the details of the product were mentioned. He then handed over a receipt to us on which he mentioned the tracking id only. When we asked him to write the details of the product he said that they can write only tracking id & it is enough to get the refund of the product.
{ Note is to be made that no tracking id or the details of the pick up boy was provided to me by Amazon} . As this was not my first return and every time I get the same reply, so I kept the slip and let him go
But when I didn't received the confirmation message of the pickup from Amazon, till evening I called your Customer support service and informed them about the pick up. They asked me for the tracking id mentioned on the slip, which I informed them on the phone and also sent the image of receipt on email. Then your agent told me that the tracking id mentioned on the slip and generated on your system are different. The agent assured me that this happens some times and not to worry., And the matter would be resolved in 24 hrs. Tracking id is sometimes wrongly mentioned by the pickup agent and wgen tge product will reach tge warehouse I will get my refund. After that I continuesly contacted amazon through call and email ([protected]@gmail.com)and evry time got a different answer from your end.
Today after three days of the pick up I got an email from you to rerurn the product again and then you will refund my amount.
How can you ask me to return a product which has been picjed up by your Agent on 2nd May 2017?
Your agent has misplaced the product and you are aking me to pay for his mistake?
Amazon did not provide any details of the pick up Agent and the tracking id . Your Agent mentioned the wrong tracking id, intentionally or by mistake, i don't know, but uts solely Amazon's responsibility as I was not having any way to confirm the authenticity of the tracking id . The only way was the name, address and the pickup detail s your Agent was having, and they were correct so there are only three possibilities left:
1) your Agent intentionally mentioned the wrong tracking id and kept the product for his personal use
2) you/ your agent leaked the details of the product and pick up address and provided him with same slips and sent him to pickup the product. & Now using it for himself or would have sold it to get the money, if the product is not with amazon
3) he intentionally mentioned that the product is not picked up and has kept the product.
In all of the above cases the fault is at your end
I am still have the return receipt provided by your agent as a proof of pick up.
This is the only proof provided by you after tge pick up. Today one of your agent aked fir some other proof except for the return receipt provided by your Agent. Does Amazon provide any other proof except for return receipt with a tracking id? You don't even bother to provide the details of pickup Agents. You don't mention the name of the product on the return receipt as mentioned by other companies.
Also there was electricity work going on at my home at the time of pickup and 3 electricians working there have witnessed the pickup process. So I have 3 eye witnesses as a proof of pickup which I can produce at Court, if needed
Because of your pathetic service now you want me to suffer a loss of Rs12790? Instead of asking your Agent you are asking me to return the product again or provid anyother proof of retun? I am not here to create proofs. I am having the proof provided by your Agent.
Why should I pay for your mistake?
Retun my money or else I will be forced to move to the Court against your company.
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